Client Assurance

Increased involvement and feedback from our clients helps us to provide a more cost-effective and responsive service.  In turn, this provides improved services:

Objectives

• To act positively at all times towards our clients to ensure maximum efficiency at all times
• To supply CRB checked operatives to domestic premises at all times to ensure maximum integrity
• To ensure all operatives all presentable and polite at all times during employment and dealing with our clients
• To develop, good working relations with our core clients in each of our areas of operation in order to help clients achieve maximum customer satisfaction.
• To actively seek and be responsive to our customer views and priorities by means regular communication and review meetings
• To provide a dedicated customer care person to each client to ensure continued satisfaction
• To provide opportunities for all our clients to learn more about Aspect as a company, and explore how services are managed and provided, and allow them to comment on our performance , past and present.
• To provide a flexible ‘customer service menu' for involvement to maximise continued satisfaction