We have been working in the insurance sector for over 11 years and are one of the largest providers of Asbestos Sampling, Asbestos Surveying and Asbestos Removal solutions in this sector. With regional offices in East Kilbride, Leeds, Head Office in Basildon and 1 satellite office in Bridgewater, we offer a truly national provision.
We are currently sole supplier for 2 major insurers over a 3 year period since contract commencement, providing them with improved service delivery and cost control/benefit against their previous providers, delivering services on a joint basis for other Insurers, Adjusters, Networks and DR&R providers.
Our bespoke internal management system enables us to monitor and manage jobs to client specific KPI/SLA’s as well as provide in depth Management Information to demonstrate performance and spend. The system creates a documentation suite for each job and has a live data feed from site, with clients having remote, free of charge 24/7 secure login access to the live system providing 100% transparency.
With a dedicated administration, accounts and management team for “Insurance” based in our Head Office in Basildon, we are able to process all instructions, contact customers and book the appointments. This ensures we maximise efficiency, backed up by a proven project management and technical support network allowing us to work within extremely challenging client led SLA’s that this sector demands.
We undertake over 13,000 (Sample & Removal) jobs per annum in the Insurance sector providing benefits to our clients when compared to others in terms of:
- lifecycle
- cost
- customer satisfaction with a market leading complaint ratio of below 1%.
Client Testimonial
GREG MCKERRACHER, DIGITAL CLAIMS ADVISOR (DIRECT LINE GROUP)
"Impressed with Aspect performance. Asbestos removal works are never nice jobs however Aspect deal with them in a really professional manner and a pleasure to work with."