Technical Capabilities

In order to deal with a large variety of customers and such a larger number of orders of a weekly basis, nationwide .Aspect Contracts continually invests in and reviews technology and systems to a ensure seamless service and continued customer satisfaction .We currently utilise our technology to ensure the following customer service to all our clients and to ensure all agreed Key performance indicators are met and exceeded where ever possible

  1. Making contact  within 30 minutes of receiving the instruction
  2. Upon an appointment, within 3 working days, attend site to sample material that is suspected of being asbestos containing and to hand deliver this to one of our 12 nominated nationwide analytical laboratories for a 48 hour turnaround on the analysis.
    During this visit we also obtain photographs of the suspect asbestos element, provided a sketch drawing of the premises, and undertake a comprehensive site inspection.
    This site inspection is used to produce a suite of contract documentation, ‐ e.g. a site specific risk assessment, plan of work, consignment note and our Quality Assurance documentation.
  3. Within 10 days of receiving an instruction from the Client, to attend site and undertake the removal
  • To achieve and maintain customer satisfaction levels of no less than 95 %

SQL Database - Aspect Intranet

Access to this data is available on a 24 hour and 365 days per year

Working closely with a database designer we specified a database that would have the following capabilities:

  1. Would be web‐enabled to allow clients to have remote access to key contract information through a secure portal
  2.  Record key critical dates and events, including

    • Inspection date
    • Result of inspection
    • Removal date
    • Date of removal
    • Record any relevant issues relating to the inspection or removal process

  3. To allow job related documentation to be disseminated to clients and subcontractors, ie such as removal completion dates, ie to allow the repair contractor to programme follow work.
  4. Automatic status updates - the system has the facility to send automatic emails to clients when a critical event or status has been achieved or changed.
    The system is flexible, in that it can be tailored to the individual needs of the client and as such the client can select from a permutation of automatic alerts.
    With this information automatically provided, the client can efficiently progress to the next stage of the claim resolution.
  5. Tailor the front end of the database to allow each client to bespoke the functional of the system - one client has asked for an adaption that would allow them to use this system as the primary means of co‐ordination between its various sister companies
  6. On‐line storage of photos and contract documentation, which has provided us with the additional opportunity to enhance our disaster recovery systems.
  7. Allow invoicing and posting to the sales ledger
  8. Manage the KPI requirements of each client

To date we believe we are at least 2 years in front of our competitors in terms of industry technology and state of the art operating systems